Common Errors In Using BIR eFPS- How To Fix Them

If you are one of the many business owners or individuals who use BIR eFPS, you may have occasionally encountered some errors. While some mistakes are more common than others, you can quickly fix them with little knowledge. This blog post will discuss the most common errors in using efps and how to fix them. So, if you encounter any of these errors, follow the instructions below to correct them!

What is BIR eFPS

BIR eFPS is the Bureau of Internal Revenue’s Electronic Filing and Payment System. This system allows businesses and individuals to file and pay their taxes electronically.

How To Properly Use BIR eFPS

Create An Account: The first step in using EFPS is to create an account. You can do this by visiting the BIR website and clicking the “Register Now” button. Once registered, you will be given a user ID and password.

File Your Taxes: After registering and logging in, you can file your taxes electronically. To do this, click on the “File Taxes” button and follow the instructions.

Pay Your Taxes: The next step is to pay your taxes. To do this, click on the “Pay Taxes” button and select the method of payment that you would like to use.

Common Errors In Using eFPS, And How To Fix Them

Error 1: Forgotten Username or Password:

If you have forgotten your username or password, click the “Forgot Username or Password” button on the BIR website. Once you have entered your email address, you will be emailed instructions on resetting your username or password.

Error 2: Incorrect Username or Password

If you have entered an incorrect username or password, click on the “Forgot Username or Password” button on the BIR website. Once you have entered your email address, you will be emailed instructions on resetting your username or password.

Error 3: Unable to Login

If you cannot log in, it may be because your account has not been activated yet. To activate your account, click on the “Activate Account” button and follow the instructions.

Error 4: Secure Connection Failed

If you are having trouble logging in due to a “Secure Connection Failed” error, it may be because your browser is incompatible with the BIR website. To fix this, update your browser or use a different one. Try to use firefox or Internet Explorer.

Error 5: “The Website Cannot Display The Page.”

If you see the “The Website Cannot Display The Page” error, it may be because the BIR website is down or not working correctly. To fix this, try again later or use another browser.

Error 6: “Your Connection Is Not Private”

If you see the “Your Connection Is Not Private” error, it may be because your browser is incompatible with the BIR website. To fix this, update your browser or use a different one. Try to use Firefox or internet explorer.

Error 7: “You Can’t reach this Site.”

If you Can’t reach the “This Site” error, it may be because the BIR website is down or not working correctly. To fix this, try again later or use another browser.

Error 8: “Your Request Has Timed Out”

If you see the “Your Request Has Timed Out” error, it may be because the BIR website is down or not working correctly. To fix this, try again later or use another browser.

Error 9: “An Error Occurred During the Processing of your request. Kindly save this error page and forward it to BIR Helpdesk. Thank you”

This error occurred when paying tax using eFPS. To fix this, save the error page and forward it to BIR Helpdesk. You may log in directly to your bank’s website and check if you charged it. If yes, you can proceed to payment, and if not, try again to process the amount on the BIR website.

Error 10: “The selected Payment will exceed the total amount due for the selected taxpayer. Please choose another payment schedule or reduce the amount.”

When paying your taxes, make sure that the amount you are paying is not more than what is due. If it is, choose another payment schedule or reduce the amount.

4 Tips To Avoid Common Errors In Using eFPS

Make sure you use a compatible browser when accessing the BIR website. Try to use Firefox or Internet Explorer.
If you have trouble logging in, ensure your account has been activated. Click the “Activate Account” button to activate your account and follow the instructions.
When paying your taxes, make sure that the amount you are paying is not more than what is due. If it is, choose another payment schedule or reduce the amount.
If you are having trouble with any steps, click the “Help” button on the BIR website for assistance.

FAQs About BIR eFPS

How To Use the New Rates if Only Old Rates Appear?

If you use the BIR website to file your taxes and the new rates do not appear, you may use an incompatible browser. To fix this, update your browser or use a different one. You can use eBIRForms and pay using eFPS if you encounter this problem when using the BIR website.

How to File and Pay if I Do Not Have an eFPS Account Yet?

If you do not have an eFPS account yet, don’t worry! You can easily create one by following the instructions on the BIR website. Once you have made your account, you can file and pay your taxes using eFPS.

What is the Difference Between Electronic Filing and Payment System (EFPS) and Electronic Tax Administration System (ETAS)?

The difference between EFPS and ETAS is that EFPS is only for filing and paying taxes, while ETAS is for all transactions with the BIR. It includes registration, filing, payment, and more.

Is eFPS only for a single user?

The eFPS (Electronic Filing and Payment System) of the Philippines Bureau of Internal Revenue (BIR) is not limited to single-user access. Corporate taxpayers have the ability to enroll multiple usernames associated with a single Tax Identification Number (TIN) and Branch Code combination, facilitating up to three eFPS accounts for online filing. This multi-user feature promotes collaboration and teamwork among corporate users while providing a module to control and manage who can access what within the system.

Can I Use eBIRForms for Filing Tax and Use eFPS for payment?

You can use eBIRForms to file your taxes and eFPS to pay them. Follow the instructions on the BIR website.

How Do I Check If My Payment Has Been Processed?

If you are paying using eFPS, you will receive a confirmation message once the payment has been processed. You may also check your payment status by logging in to your account and going to the “Payments” tab.

What Modes of Payment Are Accepted by eFPS?

eFPS accepts Bank transfer or electronic Fund transfer (EFT), Tax Debit Memo (TDM), and Tax Remittance Advice (TRA)

Are There Specific Regulations Governing eFPS?

Yes, Revenue Regulations Nos. 9-2001 and 2-2002 prescribe the electronic filing of tax returns and payment of taxes and amend the coverage of eFPS making it mandatory for large taxpayers and optional for certain non-large taxpayers

Conclusions

There you have it! The most common errors in using efps and how to fix them. We hope this blog post has been helpful and you can use these systems without any problems.

bir efps

12 comments

John October 11, 2023 at 1:40 pm

Is eFPS only for a single user?
Yes, eFPS is for single taxpayers only. If you are a corporate taxpayer, you must use eBIRForms to file and pay your taxes.

Wrong. EFPS can also be used by a corporate taxpayer.

Rosben Orbeso Murillo, CPA October 11, 2023 at 2:05 pm

Thank you for your insight. We really appreciate and we made an immediate change to our article.

Janice D. Juarez February 7, 2024 at 3:52 pm

In my case the screen is displaying. Internal Server Error. What does it mean?
Everytime I want to proceed to payment, the screen displays internal server error.

Rosben Orbeso Murillo, CPA February 8, 2024 at 8:38 pm

Here are some steps you can take to try and resolve the issue:

1.Refresh the Page: Sometimes, simply refreshing the page can resolve the error if it was a temporary glitch.
2.Clear Browser Cache and Cookies: Over time, your browser’s cache and cookies can become corrupted or overloaded, leading to issues like this. Clearing them might help resolve the error.
3.Try a Different Browser or Device: There might be compatibility issues with the browser you are using. Trying a different browser or device can help identify if the issue is specific to the browser or system you are initially using.

Patricia Canete March 8, 2024 at 9:38 am

How come when I click SUBMIT when filing AITR, I always get error in generation of FRN? Any remedies?

joy May 14, 2024 at 12:51 am

I process 1701q in efps, I went straight until I got to the efps payment form, the amount written in form is 5,385.75, I processed it with efps epay bank, and I paid immediately. When I went back to efps and inquired for 1701q, I noticed that my tax due is 5,386.00 instead of 5,385.75. What will I do in that case?

Rosben Orbeso Murillo, CPA May 14, 2024 at 11:39 pm

In this case, there is a slight discrepancy between the amount you paid (₱5,385.75) and the tax due as reflected in the EFPS (₱5,386.00). Here are the steps you can take to address this issue:

Verify the Source of the Discrepancy:

Double-check the 1701Q form you submitted to ensure that all figures and computations are accurate.
Confirm that the amount you paid (₱5,385.75) was exactly what was reflected on your payment form before submission.
Contact the EFPS Support:

Reach out to the EFPS support team or your assigned Revenue District Office (RDO) to report the discrepancy.
Provide them with the details of your payment and the form you submitted. This includes the payment confirmation from the ePay bank and the form showing the due amount.
File an Amendment if Necessary:

If you discover an error in the form, you may need to file an amended return (1701Q) to correct the discrepancy.
Follow the procedure for amending returns as prescribed by the BIR. This typically involves completing a new form and indicating that it is an amendment.
Make a Supplemental Payment if Required:

If the discrepancy is due to rounding or a small calculation error, you may need to make a supplemental payment for the remaining ₱0.25.
This can be done through EFPS by generating a new payment form for the remaining balance.
Document Everything:

Keep records of all communications with the EFPS support team and any additional payments made.
Ensure you have copies of the original and amended forms, as well as payment confirmations.

dingdong August 12, 2024 at 3:24 pm

If I filed 0605 thru efps but wrong return date, but not yet paid , can I refile? what to do?

Rosben Orbeso Murillo, CPA August 12, 2024 at 6:29 pm

If you have filed BIR Form 0605 through eFPS with the wrong return date but have not yet made the payment, you can amend the return and refile it with the correct details. Here’s how you can do it:

Refile the Return: Since you haven’t made the payment yet, you can refile the form with the correct return date. Access your eFPS account, select BIR Form 0605, and enter the correct information.

Payment: After refiling with the correct details, you can proceed with the payment through the eFPS platform. Ensure that all details, including the return period and tax type, are accurate before confirming the payment to avoid any further issues.

Save Confirmation: Once you’ve made the payment, keep a copy of the payment confirmation and the amended return as proof of your corrected filing.

It’s important to address errors before payment because once payment is made, correcting errors might involve more complex procedures or potential penalties.

Marlon August 29, 2024 at 9:45 am

I already filed 1702Q (Q2) in eFPS and received the generated FRN, but upon inquiry in “Tax return Filed” there was an error message – “no records found”. Same issue also with my 1702Q Q1.
What causes this and how to resolve?
Is the FRN sufficient proof even though my BIR FORM has no Ref NO. on the upper right portion of the FORM since I can not “inquire and print” the FORM?

Rosben Orbeso Murillo, CPA August 31, 2024 at 7:06 am

The issue you’re facing, where the eFPS system says “no records found” even though you received a Filing Reference Number (FRN), could happen for a few reasons:

System Errors: Sometimes, the BIR’s system has glitches that cause the tax return not to show up, even though you’ve filed it correctly.
System Delays: The BIR system might take some time to update, so your filed return might not appear right away.
Filing Issue: Even though you got an FRN, there might have been a problem during filing that stopped the return from being fully processed.

Rosben Orbeso Murillo, CPA August 31, 2024 at 7:07 am

Here’s how you can resolve the issue:

Try Again Later: Wait a few hours or even a day, then check the “Tax Return Filed” inquiry again. Sometimes the system just needs time to update.
Reach Out to BIR: If the problem doesn’t go away, contact the BIR eFPS Helpdesk or your local RDO (Revenue District Office). Give them your FRN and other details so they can manually check your submission.
Keep Your FRN: The FRN is your proof that you filed the return. Even if the reference number isn’t showing on your BIR form, the FRN should still be enough to prove you submitted it. But it’s important to sort this out to avoid future problems.
Document Everything: Keep track of all your communications with the BIR about this issue. Save screenshots, emails, and any notes from phone calls. This will help if there are any disputes later on.